General FAQ
Can I cancel my order after I've made a purchase?
How do I return or exchange an item?
What types of Payment methods do you accept?
What are your shipping options?
What if the item I ordered arrives broken or damaged?
Where do you ship from?
I am missing items from my order
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet. If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
Our return policy is effective for 30 days from the time your order is delivered. Please refer to our returns & refunds policy for more information on how to initiate the returns process.
For the meantime we can only do Bank Transfer and Paypal but we are currently in the process of having our website approved to accept Gcash and major credit cards such as Mastercard and Visa really soon!
Currently, we ship out items through Lalamove, GogoExpress, and LBC.
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at [info@kines.ph]
Primarily we ship out from fulfillment centers in the Philippines. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at [info@kines.ph] and we’ll get you sorted!